Delivery and Shipping Costs

1 Delivery

Unless otherwise agreed, delivery is sent to the shipping address provided by the purchaser.

2 Pricing Policy

The prices stated on www.clemens-en-august.com at the time of the order are applicable. Those are gross prices; VAT included but excluding arising shipping charges according to Paragraph 5.

3 International Delivery

We currently ship to all countries named under section 5.

3.1 International Shipments on a DDP (Delivery Duty Paid) basis

The following countries will be delivered on a DDP (Delivery Duty Paid) basis, which means that all relevant sales taxes, import fees and customs duties are included in your purchase price.

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary , Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain Sweden, The Netherlands

3.2 International Shipments on a DDU ( Delivery Duty Unpaid) basis

If you wish to ship to a DDU (Delivery Duty Unpaid) destination, product prices displayed are exclusive of all taxes and duties. All additional taxes, import fees, and surcharges levied by destination countries are the responsibility of the customer. Please check back with your local customs house to find out if any additional charges will be applied to your order. Our shipping partner UPS/DHL takes responsibility for such charges and bills the recipient accordingly. We are unable to provide an estimate for these charges. We do not receive any money from customs or import fees. If you refuse to pay these charges, the shipment will automatically be returned to us at our expense. Please note that we than have to deduct any related charges from the refund of your original purchase.

Arab Emirates, Argentina, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brasil, Brunei, Canada, Chile, China, Croatia, Cyprus, Egypt, Greenland, Hong Kong, Iceland, India, Indonesia, Japan, Jordan, Kuwait, Lebanon, Liechtenstein, Macedonia, Malaysia, Malta, New Zealand, Norway, Oman, Philippines, Quatar, Russia, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, Thailand, Ukraine, USA, Venezuela.

4 Logistics Service Provider

All of our deliveries are carried out by logistics service providers DHL and UPS. The terms and conditions of DHL and UPS are complimentarily applied and can be consulted under www.dhl.de and www.ups.com.

5 Shipping Costs

All shippings and deliveries will be carried out by DHL and UPS. Deliveries will be sent to billing or shipping address provided by you. DHL’s and UPS’s terms and conditions are being used and can be consulted on www.dhl.de and www.ups.com.

Delivery Costs

Countries Zone 1

Belgium, Bulgaria, Denmark (except Faeroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except transoceanic territories and areas), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d’Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands (except regions outside Europe), Portugal, Romania, Sweden, Spain (except Canary Islands, Ceuta and Melilla), Cyprus (except northern part)

Countries Zone 2

Åland Islands (Finland), Andorra, Albania, Belarus, Mount Athos (Greece), Bosnia and Herzegovina, Campione d’Italia (Italy), Ceuta (Spain), Faeroe Islands (Denmark), Iceland, Channel Islands (Great Britain), Greenland (Denmark), Canary Islands (Spain), Kosovo, Croatia, Liechtenstein, Livigno (Italy), Macedonia, Melilla (Spain), Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Turkey, Ukraine, Vatican City, Cyprus (northern part), Poland, Czech Republic, Hungary, Slovenia, Slovakia

Countries Zone 3

Egypt, Algeria, Armenia, Azerbaijan, Israel, Jordan, Canada, Kazakhstan, Lebanon, Libya, Morocco, Saint Pierre and Miquelon (France), Syria, Tunisia, United States of America

Countries Zone rest of world

All countries and regions that are not listed under Zone 1, 2 or 3.

Shipping to non-EU countries

Based on experience, shipping to dutiable countries takes 2 to 10 business days. Please note that we bear all costs concerning insurance and accompanying documents for the articles. Prices for the articles are quoted without value added tax (VAT) or customs duties, this also involves German VAT. Please note that DHL will charge separately all import sales taxes, customs duties, and handling costs individually for each country. Any inquiries concerning amount of taxes, fees and charges in your country should be directed via email to us: info@clemens-en-august.com. Please note that possible foreign bank charges will be covered by the customer.
Customs duties, import sales tax and DHL handling costs will not be refunded in case of return.

6 Special Mode of Shipment

If a special mode of shipment (e.g. express shipment) is required by the customer, he or she has to bear the costs for any additional expenses according to the valid price list of UPS. Transport risk is devolved from shipper to customer when goods are delivered, unless purchaser is consumer and the purchase is being treated as a sale of consumer goods.